Cancel/ Change Order

Effective Date: January 15, 2024

Welcome to Ottaviobaldi. We understand that customers may occasionally need to cancel or modify an order after it has been placed. This Cancel / Change Order Policy explains the conditions, timelines, and procedures for requesting order cancellations or order changes.

By placing an order through Ottaviobaldi, you agree to the terms outlined in this policy.

Overview

Ottaviobaldi specializes in jewelry collections including:

• Necklace
• Rings
• Stud Earrings

Because orders are processed quickly to ensure efficient shipping and delivery, cancellation or modification requests must be submitted as soon as possible after purchase.

Order Processing Timeline

Orders placed after the daily cut-off time may begin processing on the next business day.

Once an order enters fulfillment or shipment preparation, cancellation or modification requests may no longer be possible.

Order Cancellation Requests

Customers may request to cancel an order before it has been processed or shipped.

Cancellation Eligibility

An order may be canceled if:

• The order has not entered fulfillment
• Shipping labels have not been generated
• The package has not been transferred to the carrier

Cancellation requests are reviewed individually and approval is not guaranteed once processing has begun.

How to Request a Cancellation

To request an order cancellation, customers should contact our support team immediately with:

• Full name
• Order number
• Email address used for purchase
• Cancellation request details

Contact Information

Our team will review the request and confirm whether the order is eligible for cancellation.

Cancellation Refunds

If a cancellation request is approved before shipment, customers will receive a refund to the original payment method.

Depending on the customer’s financial institution, additional processing time may apply before the refund appears in the account.

Orders Already Shipped

If an order has already shipped, it can no longer be canceled.

In this situation, customers may still be eligible for a return under our Return & Refund Policy after the order is delivered.

Customers should wait for delivery and then contact support for return instructions if needed.

Order Modification Requests

Customers may request changes to an order before shipment processing begins.

Possible order modifications may include:

• Shipping address updates
• Name corrections
• Contact information updates
• Product quantity adjustments
• Product variation changes where available

Modification requests are not guaranteed once an order enters fulfillment.

Shipping Address Changes

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect shipping address was submitted, customers should contact support immediately.

Address changes may not be possible if:

• The order has already been processed
• Shipping labels have been created
• The package has been transferred to the carrier

Ottaviobaldi is not responsible for delivery issues caused by incorrect addresses submitted by customers.

Product Availability & Order Changes

Requested product changes are subject to inventory availability.

If a requested replacement item is unavailable, customers may be offered:

• An alternative product
• Partial order adjustment
• Order cancellation where applicable
• Refund for unavailable items

Ottaviobaldi reserves the right to limit modifications based on inventory and operational conditions.

Duplicate Orders

If a customer accidentally places duplicate orders, they should contact support immediately.

We will make reasonable efforts to cancel duplicate orders before shipment processing begins.

However, once duplicate orders have shipped, they may be subject to the standard return process.

Fraud Prevention & Verification

For security and fraud prevention purposes, Ottaviobaldi may request additional verification before approving cancellation or modification requests.

We reserve the right to deny requests involving:

• Suspicious activity
• Unauthorized payment methods
• Incomplete customer verification
• Policy abuse

These measures help maintain secure transactions and protect customers.

Refused Deliveries

Customers who refuse delivery of a shipped package may still be subject to return processing procedures once the package is returned to us.

Refund eligibility may depend on:

• Confirmation of returned delivery
• Product inspection
• Compliance with return conditions

Carrier Delays & Transit Issues

Once an order has been transferred to USPS, UPS, FedEx, or another delivery provider, Ottaviobaldi cannot guarantee carrier interception or shipment rerouting.

Carrier-related delays or delivery interruptions are outside our direct control.

Communication Responsibility

Customers are responsible for monitoring order confirmation emails and shipment notifications.

Failure to contact support promptly may reduce the likelihood of successful cancellation or modification requests.

We recommend reviewing all order details carefully before submitting a purchase.

Policy Updates

Ottaviobaldi reserves the right to update or modify this Cancel / Change Order Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this page periodically for the latest policy information.

Contact Information

For assistance with order cancellations, modifications, shipping concerns, or order corrections, please contact our support team.

Our team is committed to providing timely and professional support whenever possible.

Final Notes

Before submitting a cancellation or modification request, please remember:

• Orders are processed Monday through Friday
• Daily cut-off time is 5:00 PM EST
• Requests should be submitted immediately after purchase
• Orders already shipped cannot be canceled
• Approved refunds are processed within up to 12 business days
• No cancellation or refund fees apply
• Product modifications depend on inventory availability

Ottaviobaldi remains committed to maintaining a transparent, efficient, and customer-focused shopping experience.