Refund & Return Policy

Effective Date: January 15, 2024

Welcome to Ottaviabaldi. Customer satisfaction is important to us, and we are committed to providing a fair and transparent return and refund experience.

This Return & Refund Policy explains the conditions, timelines, and procedures for returning products purchased from Ottaviobaldi. By placing an order through our website, you agree to the terms outlined below.

Overview

Ottaviobaldi offers carefully selected jewelry collections including:

• Necklace
• Rings
• Stud Earrings

We want customers to shop with confidence. If you are not completely satisfied with your purchase, you may request a return under the conditions described in this policy.

Return Eligibility

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a return, items must meet the following conditions:

• Item must be unused and unworn
• Item must be in its original condition
• Item must include original packaging
• Item must not show signs of damage caused by misuse
• Proof of purchase or order confirmation must be provided

Returns that do not meet these requirements may not be approved.

Return Window

Requests submitted after the 30-day return window may not be eligible for approval.

Non-Returnable Items

Certain items may not qualify for return for hygiene, safety, or quality-control reasons.

Non-returnable items may include:

• Used jewelry
• Worn earrings
• Damaged items caused by improper handling
• Final sale or clearance items where specified
• Gift cards
• Customized or personalized products

Ottaviobaldi reserves the right to refuse returns that do not comply with this policy.

How to Request a Return

To initiate a return, customers should contact our support team with the following information:

• Full name
• Order number
• Email address used for purchase
• Reason for return
• Photos if item is damaged or incorrect

Return requests can be submitted through:

Once your request is reviewed and approved, return instructions will be provided.

Please do not send items back without return authorization.

Return Shipping

Customers may be instructed to return approved items to the designated return address provided by our support team.

Important Return Shipping Notes

• No return fees are charged by Ottaviobaldi
• Customers should package items securely to prevent transit damage
• We recommend using a trackable shipping method
• Customers should keep proof of shipment until the return process is completed

Ottaviobaldi is not responsible for packages lost during return transit if tracking information cannot be verified.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Customers may be asked to provide:

• Photos of the item
• Photos of packaging
• Order number
• Description of the issue

After review, we may offer:

• Replacement item
• Refund
• Store credit
• Alternative resolution where applicable

Each case is reviewed individually to ensure a fair outcome.

Refund Process

Once a returned item is received and inspected, customers will be notified regarding the refund status.

Approved refunds are processed back to the original payment method.

Depending on your financial institution or payment provider, additional processing time may apply before the refund appears in your account.

Partial Refunds

In certain situations, partial refunds may be issued if:

• Returned items are not in original condition
• Items are missing components or packaging
• Products show signs of use not caused by shipping damage
• Only part of an order is returned

Any partial refund determination will be communicated to the customer before completion.

Late or Missing Refunds

If you have not received your refund after the stated processing period, please:

1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank or payment processor
4. Verify processing timelines with your financial institution

If you still require assistance, please contact our support team at support@ottaviabaldi.com.

Exchanges

At this time, exchanges may be limited depending on product availability.

Customers seeking a replacement for a different size, style, or variation should contact support for assistance.

Where exchanges are unavailable, customers may be advised to:

1. Return the original item
2. Receive a refund after approval
3. Place a new order separately

Cancellations

Orders may only be canceled before they enter processing or shipment preparation.

Once an order has been processed or shipped, cancellation requests may no longer be possible.

Customers should contact support immediately if they need assistance with an order cancellation request.

Refused Deliveries

Packages refused at delivery or returned due to unsuccessful delivery attempts may be treated as standard returns.

Refunds for refused shipments may be subject to verification of returned package receipt.

Fraud Prevention & Abuse

To protect customers and maintain secure transactions, Ottaviobaldi reserves the right to:

• Decline suspicious return requests
• Limit excessive return activity
• Request additional verification
• Refuse returns involving policy abuse

This helps maintain fair service standards for all customers.

Policy Updates

Ottaviobaldi reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically for the latest policy information.

Contact Information

For questions regarding returns, refunds, damaged items, or order concerns, please contact us.

Our team is committed to providing professional and timely customer support.

Final Notes

Before requesting a return, please remember:

• Returns are accepted within 30 days of delivery
• Refunds are processed within up to 12 business days
• No return fees or restocking fees apply
• Returned items must remain in original condition
• Approval is required before sending any return
• Refunds are issued to the original payment method

Ottaviobaldi values customer trust and strives to provide a smooth and transparent shopping experience from purchase through post-delivery support.