Shipping Delivery

Effective Date: January 15, 2024

Welcome to Ottaviabaldi. We are committed to providing a reliable, transparent, and efficient shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when purchasing from Ottaviabaldi.

By placing an order through our store, you agree to the terms outlined below. Please read this policy carefully before completing your purchase.

Overview

Ottaviabaldi specializes in jewelry collections including:

• Necklace
• Rings
• Stud Earrings

We proudly ship to customers using trusted delivery partners such as:

• USPS
• UPS
• FedEx

Our goal is to ensure secure order handling, timely shipment, and accurate delivery tracking throughout the entire fulfillment process.

Order Processing Schedule

All orders are processed during our standard business days:

Orders placed before 5:00 PM EST on a business day will begin processing the same day. Orders placed after the cut-off time will begin processing on the following business day.

Orders placed on weekends or holidays will be processed on the next available business day.

Shipping Methods & Delivery Timeline

Ottaviabaldi offers a flat-rate shipping option for all eligible orders.

Standard Shipping

Delivery estimates are calculated using business days only and do not include weekends or holidays.

Please note that delivery times are estimates and may vary depending on:

• Carrier delays
• Weather conditions
• Seasonal shipping volume
• Incorrect shipping information
• Remote delivery areas
• Force majeure events

Shipping Coverage

We currently ship to eligible residential and commercial addresses. Availability of shipping services may vary based on destination and carrier limitations.

At this time, certain regions, territories, military addresses, or restricted delivery zones may experience extended delivery timelines or shipping limitations.

If we are unable to ship to your address after an order is placed, our support team will contact you promptly.

Order Confirmation

After successfully placing an order, you will receive an order confirmation email containing:

• Your order number
• Purchased items
• Billing information
• Shipping address
• Order summary

If you do not receive your confirmation email shortly after purchase, please check your spam or junk folder before contacting support.

Shipment Notifications & Tracking

Once your order has been processed and shipped, a shipping confirmation email will be sent to the email address provided during checkout.

This notification may include:

• Tracking number
• Carrier information
• Shipment status updates
• Estimated delivery timeline

Customers can monitor shipment progress directly through the carrier’s tracking platform.

Delivery tracking may take up to 24–48 hours to update after the shipping label is created.

Delivery Services & Tracking

Ottaviabaldi works with reputable shipping carriers to ensure dependable delivery services.

Carrier selection may vary depending on:

• Delivery destination
• Package dimensions
• Shipping efficiency
• Operational availability

Ottaviabaldi reserves the right to select the most appropriate carrier for each shipment.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please verify:

• Recipient name
• Street address
• Apartment or unit number
• Postal code
• Contact information

Ottaviabaldi is not responsible for delays, losses, or delivery issues caused by incorrect or incomplete shipping information submitted by the customer.

If you notice an error in your shipping details, contact us immediately at support@ottaviabaldi.com before your order is shipped.

Once an order has entered fulfillment or has already shipped, address modifications may not be possible.

Failed Delivery Attempts

If a carrier is unable to complete delivery due to:

• Incorrect address
• Recipient unavailable
• Refused package
• Access restrictions
• Delivery security issues

the package may be:

• Returned to the carrier facility
• Held for pickup
• Returned to sender

Additional shipping charges may apply for reshipment requests.

Customers are responsible for monitoring tracking updates and coordinating directly with the shipping carrier when necessary.

Lost Packages

If your package appears lost in transit, please contact our support team as soon as possible.

A shipment may be considered lost if:

• Tracking has not updated for an extended period
• Delivery cannot be confirmed
• The carrier declares the package missing

We may initiate a carrier investigation before approving a replacement or refund.

Resolution timelines vary depending on the shipping provider’s investigation process.

Stolen Packages

Ottaviabaldi is not responsible for packages reported stolen after confirmed delivery by the carrier.

If tracking information confirms delivery but you cannot locate your package, we recommend:

1. Checking around your property
2. Contacting household members or neighbors
3. Reviewing delivery notices
4. Contacting the carrier directly
5. Filing a local theft report if necessary

Customers may also contact our support team for assistance with carrier documentation when available.

Damaged Shipments

If your order arrives damaged, please contact us within a reasonable timeframe after delivery.

To assist with resolution, customers may be asked to provide:

• Order number
• Photos of damaged packaging
• Photos of damaged item(s)
• Description of the issue

We will review each case individually and work toward an appropriate solution.

Split Shipments

In certain situations, orders containing multiple items may ship separately.

This may occur due to:

• Inventory availability
• Packaging requirements
• Warehouse logistics
• Carrier optimization

Customers will receive tracking information for each shipment when applicable.

Additional shipping charges will not apply for split shipments initiated by Ottaviabaldi.

Delayed Deliveries

While we strive to meet estimated delivery timelines, delays may occasionally occur due to circumstances outside our control.

Potential causes include:

• Severe weather
• Carrier operational interruptions
• Natural disasters
• High seasonal demand
• Transportation disruptions
• Public holidays
• Customs or regulatory inspections where applicable

Ottaviabaldi is not liable for shipping delays caused by carriers or external events once an order has been dispatched.

Undeliverable Packages

Packages returned to us as undeliverable may result from:

• Incorrect address
• Expired forwarding request
• Delivery refusal
• Multiple failed delivery attempts

If an order is returned to sender, we will contact the customer regarding possible reshipment options.

Reshipping fees may apply.

Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions based on:

• Carrier limitations
• Regional regulations
• Operational constraints
• Security screening requirements

Ottaviabaldi reserves the right to cancel and refund orders that cannot be fulfilled due to shipping restrictions.

International Shipping

International shipping availability may vary depending on destination.

For international orders, customers may be responsible for:

• Customs duties
• Import taxes
• VAT charges
• Brokerage fees
• Regulatory compliance fees

These charges are determined by the destination country and are not included in the product price or shipping cost unless explicitly stated.

Customs clearance procedures may also extend delivery timelines.

Shipping Policy Updates

Ottaviabaldi reserves the right to modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically for the latest shipping information.

Customer Support

Our support team is available to assist with shipping-related questions, order tracking concerns, and delivery inquiries.

Support Information

For faster assistance, please include your order number when contacting support.

Important Shipping Notes

Before placing your order, please keep the following in mind:

• Orders are processed Monday through Friday only
• Orders placed after 5:00 PM EST begin processing the next business day
• Standard handling time is 1 business day
• Transit times typically range between 2–6 business days
• Shipping costs are charged at a flat rate of $6.99
• Tracking information is provided after shipment
• Delivery estimates are not guaranteed
• Carrier delays may occasionally occur

Ottaviabaldi remains committed to delivering a secure and professional shopping experience from checkout to final delivery.